Our Process
The Harmony Communication Model
The Heart of Harmony
Every exceptional experience starts with people who care. Harmony Home is led by Doug Stewart and Brandon Hardee. Two cousins, two complementary paths, one shared promise. To help our community live beautifully, rest completely.
Built on connection, focused on understanding
No scripts, no pressure, just presence, curiosity, and respect. We notice what matters to you and help you shape a home that feels like you.
Doug Stewart
Doug spent more than a decade with Dale Carnegie Training managing relationships with global accounts and facilitating leadership programs. His craft is communication, and his bias is clarity with kindness. He helps guests feel heard, then shows the next simple step.
Brandon Hardee
Brandon brings deep expertise in logistics and supply chain from twenty years plus of running a family owned furniture business. He knows how to move the right piece, at the right time, with the right care. Steady, local, and obsessed with follow through.
The Harmony Communication Model
Guidance that restores calm and clarity. Seven steps, one feeling, relief. Each step meets you where you are and moves at your pace. Many competitors use confuse and conquer techniques that raise urgency and reduce understanding. Our model co creates solutions with you, and we publish the process in full so you can see how we work, before you visit.
Hear: We give you the floor. We listen to your past experiance, your future goals, your constraints, wishes, and wins. When you share where you have been, we can help you get where you want to be. When helpful, we also leverage AI to bring current information to the table, not only opinion.
Acknowledge: We reflect what we heard in plain words. You confirm or adjust. This creates shared language for the common goal. The co creation begins.
Reveal: We open the curtain on options that fit your story. Materials, feels, and budgets that make sense. Nothing more, nothing less.
Match: We place your needs beside specific solutions. Try, compare, and notice the signals from your body. Comfort decides, not charisma. If we are not the best fit, we will happily point you to someone who is, even a competitor. We play well with others.
Optimize: Dial in the details. Height, support zones, breathability, tempature, motion isolation, and fabric care. Small changes create big ease.
Nurture: We check in after delivery. Sleep takes time to settle. We offer tips and ongoing care.
Yield: We see ourselves as a trusted friend who informs, so you make the best decision for you. We never push, coerce, or pressure. The experience is for you and about you. When the match is right, you stop thinking about your bed and start feeling your life. That is the yield of Harmony.
How we select our products, the 3 Cs
Simple filter, high bar. Every item must clear three gates before it earns the Harmony stamp of approval.
Customer
Question one. Is it good for the customer. Does it meet and wildly exceed expectations for the people we serve. Will it solve a real problem in a way they will not find anywhere else.
Company
Question two. Is it good for the company. Does it align with the mission, vision, and values of Harmony, and does it withstand the standards we keep for ourselves and the products we promote and stand behind.
Compensation
Question three. Is it good for compensation. Does it financially keep Harmony healthy and put us in a position to provide world class treat for our team memebrs. We are committed to treating our people the way we want our people to treat our customers, with love, care, consideration, and respect.
Most Sales Strategies vs. The Harmony Model
Other retailers chase pressure and pace. Our approach favors presence and proof. Here is the contrast.
| Other Retailers | The Harmony Model |
|---|---|
| Open with a script. | Open with curiosity. |
| Product first. | People first. |
| Speed over clarity. | Clarity over speed. |
| Pressure to commit. | Room to decide freely. |
| Complex promotions. | Simple, personal value. |
| Silence feels awkward. | Silence feels useful. |
| One and done follow up. | Care that continues. |